fREQUENTLY ASKED QUESTIONS (& THE ANSWERS)
WHY AN OCTOPUS?
An octopus is a mysterious and highly intelligent creature. Octopuses possess distinct personalities and have the ability to solve puzzles, navigate through mazes and take things apart. Their existence as graceful and complex nautical creatures were an inspiration to us when we explored names that aligned with our vision. We wanted a name with significance that could help us make a connection with beautiful art and with the oceans and wildlife we want to protect.
WHAT'S THE DIFFERENCE BETWEEN OPEN EDITION AND LIMITED EDITION?
We refer to our "open editions" as "Classic Collections", which are available for anyone to buy, anytime, without limit. So you can go ahead and order 8 for all your friends or 800 for each of your employees!
Our "limited edition" collections are just that - limited. This means we will never sell more than a limited quantity - guaranteed. When you purchase a Shiny Octopus Limited Edition Print, you will receive a Certificate of Authenticity that is numbered and hand-signed by the artist.
WHEN WILL YOU START ACCEPTING THE WORK OF OTHER ARTISTS?
Can you say "ASAP"? Part of our vision is to evolve into a platform that represents extremely-talented-yet-undiscovered artists who are out there trying to make a living. If you or anyone you know is interested in becoming a Shiny Octopus Artist AND a helper of our ocean conservation mission, please do not hesitate to contact us or make a submission!
WHEN WILL YOUR SITE HAVE A SHOPPING CART AND QUICKER CHECKOUT SERVICE?
Oh yes ... we love an effortless online shopping experience, too. At the moment, Shiny Octopus is operating in stealth mode, which basically means this is a private beta site designed to raise a little seed money so that we can go big in 2019 and save the world. Please bear with us as we get all our octopuses in a row. Thanks!
WHAT IS AN ARCHIVAL PRINT?
When we refer to "archival prints" we are referring to the estimated longevity of your print, which is determined by the quality of paper and the type of pigment or ink that is used to produce your print. We've partnered with an established New York City printer specializing in fine art printing (archival prints) that will last you a lifetime when properly stored or framed. Our frames offer UV glazing, but if you'd prefer to use another framer, we recommend using UV or museum-quality glazing to protect your art. Shiny Octopus uses a lustre paper, which has a slight gloss, unless otherwise specified or requested. We're proud of our white glove service, which means we print on-demand and inspect each print in person before it's framed and/or shipped.
WHAT IS GLAZING?
The glass or acrylic in a frame that protects your art.
WHAT IS A GALLERY FRAME?
A gallery frame is a style of frame that is simple and classic, much like frames you see in an art gallery. Shiny Octopus offers cut-to-order frames made from solid maple.
CAN I SELECT A DIFFERENT COLOR FRAME?
Sure! While we have made our own curator's recommendation with either black or white gallery frames, other options are available on request. Simply contact us and we can make it happen.
WHAT'S YOUR RETURN POLICY?
Given our present age as baby octopuses, we consider all sales final. However, we will consider returns on a case-by-case basis. We really do want you to be happy so please don't hesitate to call or email if you are not happy with your purchase.